Privacy Policy

Last Updated: January 2026

At Lucky Pays Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how Lucky Pays collects, uses, stores, and protects your data when you access our website or use our services. By registering with Lucky Pays Casino or using our platform, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.

1. Information We Collect

Lucky Pays Casino collects various types of information to provide you with a secure and personalized gaming experience. The data we collect includes:

1.1 Personal Information

When you create a Lucky Pays Casino account or use our services, we collect:

• Identity Information: Full name, date of birth, gender, nationality
• Contact Details: Email address, phone number, residential address
• Account Credentials: Username, password (encrypted), security questions
• Verification Documents: Government-issued ID, proof of address, payment method verification
• Financial Information: Bank account details, payment card information, transaction history

1.2 Automatically Collected Information

When you visit Lucky Pays UK website or use our services, we automatically collect:

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, games played, time spent on platform, click patterns
• Location Data: Geographical location based on IP address (for compliance with UK licensing requirements)
• Cookies and Tracking Technologies: Session data, preferences, authentication tokens

1.3 Communication Data

We collect records of your communications with Lucky Pays Casino, including:

• Customer support conversations and tickets
• Live chat transcripts
• Email correspondence
• Feedback and survey responses

2. How We Use Your Information

Lucky Pays uses your personal data for the following purposes:

2.1 Service Provision

• Creating and managing your Lucky Pays Casino account
• Processing deposits, withdrawals, and financial transactions
• Providing access to Lucky Pays Casino online games and services
• Managing Lucky Pays bonus offers and promotional campaigns
• Facilitating Lucky Pays login and authentication processes

2.2 Legal and Regulatory Compliance

• Verifying your identity and age (18+ requirement in the UK)
• Complying with UK Gambling Commission regulations
• Preventing fraud, money laundering, and illegal activities
• Implementing responsible gaming measures and self-exclusion programs
• Maintaining transaction records as required by UK law

2.3 Customer Service and Support

• Responding to your inquiries and support requests
• Resolving disputes and investigating complaints
• Providing personalized assistance for Lucky Pays Casino login issues
• Improving customer service quality

2.4 Marketing and Communications

• Sending promotional offers, including Lucky Pays bonus notifications
• Informing you about new games and features
• Providing newsletters and updates about Lucky Pays Casino
• Conducting market research and customer satisfaction surveys

3. Legal Basis for Processing

Under UK GDPR, Lucky Pays processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing required to provide Lucky Pays Casino services
• Legal Obligation: Compliance with UK gambling laws and anti-money laundering regulations
• Legitimate Interest: Fraud prevention, platform security, and service improvement
• Consent: Marketing communications and optional data uses (you can withdraw consent at any time)

4. Data Sharing and Disclosure

Lucky Pays Casino does not sell your personal information. However, we may share your data with the following parties:

4.1 Service Providers

• Payment Processors: For processing deposits and withdrawals
• Gaming Providers: Third-party game developers featured on Lucky Pays Casino online
• Identity Verification Services: For KYC (Know Your Customer) compliance
• Cloud Hosting Providers: For secure data storage and platform operations
• Customer Support Platforms: For managing inquiries and communications

4.2 Regulatory Authorities

We may disclose your information to UK regulatory bodies, including the UK Gambling Commission, when legally required to do so for compliance and enforcement purposes.

4.3 Legal Requirements

Lucky Pays may share your data when required to comply with legal obligations, court orders, or to protect the rights, property, or safety of our company, users, or the public.

5. Data Security Measures

Lucky Pays Casino implements industry-standard security measures to protect your personal information:

• Encryption: SSL/TLS encryption for all data transmissions, including Lucky Pays Casino login sessions
• Access Controls: Strict authentication and authorization protocols limiting employee access to personal data
• Secure Storage: Encrypted databases and secure server infrastructure
• Regular Audits: Periodic security assessments and vulnerability testing
• Fraud Detection: Advanced monitoring systems to detect and prevent unauthorized access
• Data Minimization: Collection and retention of only necessary information

6. Data Retention

Lucky Pays retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Active Accounts: Data retained while your Lucky Pays Casino account remains active
• Closed Accounts: Essential data retained for 6 years after account closure (UK legal requirement for financial records)
• Marketing Data: Retained until you withdraw consent or for 3 years of inactivity
• Transaction Records: Maintained for 6 years in compliance with UK anti-money laundering regulations
• Communication Records: Customer support records retained for 3 years

7. Your Rights Under UK GDPR

As a user of Lucky Pays Casino UK, you have the following data protection rights:

7.1 Right to Access

You can request a copy of the personal data Lucky Pays holds about you, including information about how we use and share your data.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information in your Lucky Pays Casino account.

7.3 Right to Erasure

You may request deletion of your personal data, subject to legal obligations requiring Lucky Pays to retain certain records.

7.4 Right to Restrict Processing

You can request that Lucky Pays limit the processing of your personal data in certain circumstances.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and to transfer it to another service provider.

7.6 Right to Object

You can object to processing of your personal data for marketing purposes or based on legitimate interests.

7.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw your consent at any time by adjusting your Lucky Pays Casino account settings or contacting our support team.

8. Cookies and Tracking Technologies

Lucky Pays Casino uses cookies and similar tracking technologies to enhance your experience. We use:

8.1 Essential Cookies

Required for Lucky Pays Casino login functionality, session management, and security features. These cannot be disabled.

8.2 Performance Cookies

Collect anonymous usage statistics to help us improve Lucky Pays Casino online platform performance and user experience.

8.3 Functionality Cookies

Remember your preferences, such as language settings and game favorites on Lucky Pays.

8.4 Marketing Cookies

Track your activity to deliver personalized Lucky Pays bonus offers and relevant advertisements. You can opt out of these cookies in your account settings.

9. International Data Transfers

While Lucky Pays Casino primarily operates within the UK, we may transfer your data to service providers located outside the UK. When such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO) and adequacy decisions recognizing equivalent data protection standards.

10. Children's Privacy

Lucky Pays Casino is strictly for users aged 18 and above. We do not knowingly collect or process personal data from individuals under 18 years of age. If we discover that a minor has provided personal information, we will immediately delete such data and close the account. If you believe a minor has accessed Lucky Pays Casino, please contact us immediately.

11. Third-Party Websites

Lucky Pays Casino may contain links to third-party websites, including payment providers and gaming partners. This Privacy Policy does not apply to external sites. We recommend reviewing the privacy policies of any third-party services you access through Lucky Pays platform, as we are not responsible for their data practices.

12. Changes to This Privacy Policy

Lucky Pays Casino reserves the right to update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by posting a prominent notice on our website or sending an email to your registered address. Your continued use of Lucky Pays Casino online services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact Lucky Pays Casino:

• Email: privacy@luckypayss.com
• Data Protection Officer: dpo@luckypayss.com
• Customer Support: Available 24/7 via live chat on Lucky Pays Casino

14. Complaints and Regulatory Authority

If you are not satisfied with how Lucky Pays Casino handles your personal data or privacy concerns, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk

15. Data Breach Notification

In the unlikely event of a data breach affecting your personal information, Lucky Pays Casino will notify you and the ICO within 72 hours, as required by UK GDPR. We will provide details about the nature of the breach, the data affected, and the measures we are taking to address the incident and prevent future occurrences.

By using Lucky Pays Casino services, including accessing our website, registering for a Lucky Pays Casino login, or claiming a Lucky Pays bonus, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.