At Lucky Pays, we are committed to providing a safe and enjoyable gaming environment for all our players. We understand that while online casino gaming is a form of entertainment for the majority, it can become problematic for some individuals. This Responsible Gaming policy outlines our commitment to player protection and the tools available to help you maintain control of your gaming activities.
Lucky Pays operates in accordance with UK Gambling Commission regulations and adheres to the highest standards of responsible gaming practices. We believe that prevention, education, and support are essential to promoting safe gaming habits among our players.
Important Notice: If you believe your gaming habits are becoming problematic, we encourage you to use the tools and resources outlined below. Remember, gaming should always be fun and never interfere with your personal, professional, or financial well-being.
Understanding your gaming behaviour is the first step toward maintaining healthy gaming habits. Lucky Pays casino encourages all players to regularly assess their gaming activities by asking themselves the following questions:
If you answered "yes" to one or more of these questions, it may be time to consider setting limits or seeking support. Lucky Pays provides various tools to help you manage your gaming activities effectively.
Taking control of your gaming starts with setting clear boundaries. Lucky Pays casino online offers comprehensive limit-setting tools accessible through your Lucky Pays login account. These tools are designed to help you maintain responsible gaming habits:
Control how much money you deposit into your Lucky Pays account over specified periods:
Deposit limits take effect immediately upon confirmation. If you wish to increase an existing limit, the change will be subject to a 24-hour cooling-off period. Decreases to deposit limits take effect immediately.
Set maximum loss thresholds to prevent excessive spending:
Loss limits are calculated based on net losses (deposits minus withdrawals) during the specified period. Once reached, you will not be able to place further bets until the period resets.
Manage the duration of your gaming sessions:
Control the maximum amount you can wager per bet or per gaming session. This tool helps prevent impulsive high-stake wagering and encourages more measured gaming behaviour.
To set any of these limits, log into your Lucky Pays casino login portal, navigate to "Account Settings," and select "Responsible Gaming Tools." All limits can be adjusted or removed, subject to cooling-off periods for increases.
If you feel you need to take a complete break from gaming, Lucky Pays offers self-exclusion options. Self-exclusion prevents you from accessing your account and participating in any gaming activities for a specified period.
Take a short break from gaming with our Time-Out feature:
For more serious concerns, choose a longer self-exclusion period:
Important: Self-exclusion periods cannot be reversed once activated. If you request an extended self-exclusion, your account will remain closed for the entire duration. After the exclusion period expires, your account will not automatically reopen – you must contact Customer Support to discuss reactivation.
Lucky Pays fully supports GAMSTOP, the UK's national self-exclusion scheme. GAMSTOP allows you to self-exclude from all UK licensed gambling operators. When you sign up to GAMSTOP, you will be excluded from all participating operators for your chosen period (6 months, 1 year, or 5 years). Visit www.gamstop.co.uk to register. This exclusion is legally binding and covers all UKGC-licensed operators, including Lucky Pays.
Our Reality Check feature helps you stay aware of how long you've been playing. When enabled:
Lucky Pays has a zero-tolerance policy toward underage gaming. It is illegal for anyone under the age of 18 to create an account, deposit funds, or participate in any gaming activities on our platform.
All players must complete age verification before making a withdrawal:
We encourage parents and guardians to implement appropriate safeguards:
Lucky Pays recognizes that some players may need external support. We have partnered with leading UK organizations specializing in problem gaming support:
BeGambleAware provides confidential support and information for anyone affected by problem gaming:
GamCare offers support, information, and advice for anyone affected by problem gaming:
A fellowship of men and women who share experiences and support each other:
Additional tools available through your Lucky Pays casino login include:
All Lucky Pays team members receive comprehensive training on responsible gaming practices:
Lucky Pays employs sophisticated monitoring systems to identify signs of problem gaming:
Our goal is to intervene early and provide support before gaming becomes problematic. If we contact you regarding your gaming activity, please understand that our intention is to ensure your wellbeing.
Lucky Pays pledges to:
If you have questions about responsible gaming, wish to set limits, or need to discuss self-exclusion options, our Customer Support team is available to assist you:
Customer Support:
Responsible Gaming Queries:
Further information and support available from:
Remember:
Gaming should be entertaining, not a way to make money or escape problems. If you're concerned about your gaming habits or those of someone you know, please reach out for support. Lucky Pays is here to help you maintain a safe and enjoyable gaming experience.
Last Updated: January 2026
Lucky Pays reserves the right to update this Responsible Gaming policy at any time. Material changes will be communicated to registered players via email and posted on our website.