Terms and Conditions

Last Updated: January 1, 2026

1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires:

• "Account" means the personal gaming account opened by a Player with Lucky Pays Casino following successful registration.
• "Lucky Pays Bonus" refers to any promotional offer, welcome bonus, free spins, or other incentive provided by Lucky Pays to eligible players.
• "Lucky Pays Login" means the authentication process used to access your Lucky Pays casino account.
• "Services" encompasses all gaming products, features, and functionalities offered through the Lucky Pays UK platform.
• "Website" refers to all domains and subdomains operated by Lucky Pays Casino, including mobile and desktop versions.
• "UK Gambling Commission" means the regulatory authority overseeing gambling activities in the United Kingdom.
• "Real Money Gaming" means wagering actual funds on casino games offered through Lucky Pays.

2. Eligibility and Account Registration

2.1 Age and Legal Requirements

To open a Lucky Pays casino account, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher
• Be a legal resident of the United Kingdom or another jurisdiction where online gambling is permitted
• Provide accurate, current, and complete information during the Lucky Pays casino login registration process
• Not be self-excluded from gambling activities through GAMSTOP or any other self-exclusion program
• Have the legal capacity to enter into binding contracts under UK law

2.2 Account Ownership

Each Player may maintain only one account with Lucky Pays Casino. Multiple accounts, duplicate accounts, or accounts opened using false information will be immediately closed. Any balances in duplicate accounts may be forfeited, and all bonuses, winnings, and promotional offers will be void.

2.3 Verification Requirements

Lucky Pays UK reserves the right to request identity verification documents at any time, including but not limited to:

• Government-issued photo identification (passport, driver's license, national ID card)
• Proof of address documents dated within the last three months (utility bill, bank statement, government correspondence)
• Payment method verification (credit/debit card photos, e-wallet screenshots, bank statements)
• Source of funds documentation for large deposits or withdrawals

Failure to provide requested documents within 30 days may result in account suspension and withdrawal restrictions until verification is completed.

3. Account Security and Responsibilities

3.1 Login Credentials

You are solely responsible for maintaining the confidentiality of your Lucky Pays casino login credentials, including your username and password. You must:

• Create a strong, unique password not used for other online services
• Never share your Lucky Pays login details with third parties
• Immediately notify Lucky Pays Customer Support of any unauthorized access or security breach
• Log out from your account when using shared or public devices
• Update your password regularly for enhanced security

3.2 Account Activity

You accept full responsibility for all activities conducted through your Lucky Pays account, including:

• All deposits, wagers, and withdrawals processed through your account
• Any Lucky Pays bonus claims and wagering requirements
• Communications sent from your account to Lucky Pays or other players
• Compliance with these Terms and all applicable laws and regulations

4. Deposits and Payment Methods

4.1 Accepted Payment Methods

Lucky Pays Casino accepts various payment methods for deposits into your gaming account, including credit/debit cards, e-wallets, bank transfers, and prepaid vouchers. All payment methods must be registered in your name and linked to your verified personal details.

4.2 Deposit Limits

Lucky Pays UK implements responsible gambling measures through deposit limits:

• Daily deposit limits: £10 minimum, player-set maximum
• Weekly deposit limits: Configurable in your account settings
• Monthly deposit limits: Adjustable with 24-hour cooling-off period for increases

4.3 Processing Times

Deposits are typically processed instantly, allowing immediate access to funds. However, certain payment methods may require additional processing time. Lucky Pays Casino reserves the right to conduct additional security checks that may delay deposit crediting.

4.4 Currency

The primary currency for Lucky Pays casino online transactions is British Pounds Sterling (GBP). Deposits made in other currencies may be subject to conversion fees applied by your payment provider.

5. Withdrawals and Payouts

5.1 Withdrawal Process

To request a withdrawal from your Lucky Pays account:

1. Complete the Lucky Pays casino login process and navigate to the cashier section
2. Select your preferred withdrawal method (must match your deposit method where possible)
3. Enter the withdrawal amount (subject to minimum and maximum limits)
4. Confirm your identity through any required verification procedures
5. Submit your withdrawal request for processing

5.2 Withdrawal Conditions

Before processing any withdrawal, Lucky Pays requires:

• Completion of full account verification (KYC procedures)
• Wagering of deposited funds at least once (anti-money laundering requirement)
• Fulfillment of all Lucky Pays bonus wagering requirements
• No outstanding bonus funds or pending bonuses in your account
• Compliance with maximum withdrawal limits per transaction and per month

5.3 Processing Timeframes

Withdrawal processing times vary by payment method:

• E-wallets: 24-48 hours after approval
• Credit/Debit cards: 3-5 business days after approval
• Bank transfers: 3-7 business days after approval

Lucky Pays Casino aims to approve withdrawal requests within 24 hours, excluding weekends and public holidays. Additional time may be required for enhanced security checks or document verification.

5.4 Withdrawal Limits

Standard withdrawal limits apply as follows: minimum withdrawal £10, maximum £5,000 per transaction, monthly withdrawal limit £20,000. VIP players may be eligible for increased limits. Lucky Pays reserves the right to split large withdrawals into multiple installments.

6. Bonuses and Promotions

6.1 Lucky Pays Bonus Terms

All Lucky Pays bonus offers are subject to specific terms and conditions, including:

• Minimum deposit requirements to qualify for bonuses
• Wagering requirements (typically 30-50x the bonus amount)
• Game contribution percentages (slots usually contribute 100%, table games may contribute less)
• Maximum bet limits while bonus is active (usually £5 per spin/bet)
• Expiration dates for bonus funds and wagering completion
• Restricted games that cannot be played with bonus funds

6.2 Bonus Eligibility

Lucky Pays bonuses are available only to:

• Players who have completed full account verification
• One bonus per player, per household, per IP address
• Players who have not previously self-excluded or had accounts closed
• Players meeting specific promotional criteria (new players, deposit amounts, promotional codes)

6.3 Bonus Abuse

Lucky Pays UK strictly prohibits bonus abuse, including but not limited to:

• Opening multiple accounts to claim multiple welcome bonuses
• Colluding with other players to manipulate bonus outcomes
• Using betting patterns designed solely to meet wagering requirements with minimal risk
• Exploiting software errors or game malfunctions to gain unfair advantage

Detection of bonus abuse will result in immediate forfeiture of all bonuses, associated winnings, and potential account termination.

7. Game Rules and Fairness

7.1 Game Integrity

All games offered through Lucky Pays casino online utilize certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. Games are regularly audited by independent testing agencies to verify compliance with UK Gambling Commission standards.

7.2 Game Malfunctions

In the event of game malfunction, system error, or communication failure:

• All affected game rounds will be void
• Stakes will be returned to player accounts
• Lucky Pays will investigate the issue and take corrective action
• Players will be notified of the outcome via email

7.3 Game Rules

Each game available at Lucky Pays has specific rules, paytables, and return-to-player (RTP) percentages. Players are responsible for understanding game rules before placing real money wagers. Game rules can be accessed within each game's information section.

8. Responsible Gambling

8.1 Player Protection Tools

Lucky Pays Casino is committed to responsible gambling and provides various tools to help players maintain control:

• Deposit limits (daily, weekly, monthly) adjustable in account settings
• Loss limits to cap potential losses over specific periods
• Session time limits with automatic logout after specified duration
• Reality checks displaying time spent and money wagered
• Cooling-off periods ranging from 24 hours to 6 weeks
• Self-exclusion options for 6 months, 1 year, or 5 years

8.2 Self-Exclusion

Players can self-exclude from Lucky Pays UK by contacting Customer Support. During self-exclusion:

• Access to your Lucky Pays casino login will be blocked
• All marketing communications will cease
• Any remaining balance will be available for withdrawal
• Accounts cannot be reopened before the exclusion period expires
• Players are automatically registered with GAMSTOP

8.3 Support Organizations

If you believe you may have a gambling problem, please contact support organizations such as GamCare (0808 8020 133), Gamblers Anonymous UK, or BeGambleAware for confidential assistance.

9. Prohibited Activities

9.1 Strictly Forbidden Actions

The following activities are strictly prohibited at Lucky Pays Casino and will result in immediate account closure and forfeiture of all funds:

• Using Lucky Pays casino online services while located outside permitted jurisdictions
• Allowing third parties to access your Lucky Pays casino login credentials
• Engaging in fraudulent activities, including chargeback abuse or payment disputes
• Colluding with other players or using unfair betting strategies
• Using automated software, bots, or tools to gain unfair advantage
• Money laundering or using Lucky Pays for illegal financial transactions
• Providing false or misleading information during registration or verification
• Exploiting software vulnerabilities or technical errors
• Harassing Lucky Pays staff or other players

9.2 Account Suspension and Termination

Lucky Pays reserves the right to suspend or terminate accounts without prior notice if prohibited activities are detected or suspected. In such cases, all balances may be forfeited, and legal action may be pursued if warranted.

10. Privacy and Data Protection

10.1 Personal Information

Lucky Pays collects and processes personal information in accordance with UK GDPR and Data Protection Act 2018. Information collected includes:

• Personal identification details (name, date of birth, address)
• Contact information (email, phone number)
• Financial data (payment methods, transaction history)
• Account activity (game play, Lucky Pays bonus usage, login history)
• Device and technical information (IP address, browser type, operating system)

10.2 Data Usage

Your personal information is used to:

• Verify your identity and age as required by UK Gambling Commission
• Process deposits, withdrawals, and Lucky Pays bonus distributions
• Communicate important account updates and promotional offers
• Comply with legal and regulatory obligations
• Detect and prevent fraud, money laundering, and problem gambling
• Improve our services and personalize your gaming experience

10.3 Data Sharing

Lucky Pays may share your information with:

• Payment processors for transaction processing
• Identity verification providers for KYC compliance
• UK Gambling Commission and other regulatory authorities
• Law enforcement agencies when legally required
• Third-party service providers under strict confidentiality agreements

10.4 Data Rights

You have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact Lucky Pays Customer Support. Please note that certain data must be retained for regulatory compliance purposes.

11. Intellectual Property

11.1 Ownership

All content on the Lucky Pays website, including logos, graphics, text, software, and game designs, is the intellectual property of Lucky Pays Casino or its licensors. This content is protected by UK and international copyright, trademark, and intellectual property laws.

11.2 License Grant

Lucky Pays grants you a limited, non-exclusive, non-transferable license to access and use the Lucky Pays casino online platform solely for personal, non-commercial entertainment purposes. You may not:

• Copy, reproduce, or distribute Lucky Pays content without written permission
• Modify, reverse engineer, or create derivative works from Lucky Pays software
• Use Lucky Pays trademarks, logos, or branding without authorization
• Frame or mirror any part of the Lucky Pays website

12. Liability and Disclaimers

12.1 Limitation of Liability

To the fullest extent permitted by UK law, Lucky Pays UK shall not be liable for:

• Any losses resulting from unauthorized access to your account
• Technical failures, internet connectivity issues, or server downtime
• Losses caused by third-party payment processor delays or failures
• Indirect, consequential, or incidental damages arising from use of Lucky Pays services
• Any losses if you have breached these Terms and Conditions

12.2 Service Availability

Lucky Pays Casino strives to maintain 24/7 availability but does not guarantee uninterrupted service. We reserve the right to suspend services temporarily for maintenance, updates, or technical issues. Scheduled maintenance will be announced in advance when possible.

12.3 No Warranty

Services are provided "as is" without warranties of any kind, express or implied. Lucky Pays does not warrant that the Lucky Pays casino login portal or website will be error-free, secure, or free from viruses or other harmful components.

13. Dispute Resolution

13.1 Complaint Procedure

If you have a complaint regarding Lucky Pays services:

1. Contact Lucky Pays Customer Support via email or live chat, providing detailed information about your concern
2. Customer Support will acknowledge your complaint within 24 hours and provide a reference number
3. A thorough investigation will be conducted, typically completed within 7-14 business days
4. You will receive a formal written response explaining the outcome and any actions taken

13.2 Independent Dispute Resolution

If you are not satisfied with Lucky Pays' resolution, you may escalate your complaint to:

• IBAS (Independent Betting Adjudication Service) - An approved Alternative Dispute Resolution provider for UK gambling disputes
• UK Gambling Commission - The regulatory authority overseeing licensed gambling operators

13.3 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms and Conditions

Lucky Pays Casino reserves the right to modify, update, or replace these Terms and Conditions at any time without prior notice. Changes become effective immediately upon posting to the Lucky Pays UK website. Material changes will be communicated via email to registered players.

Continued use of Lucky Pays services following any changes constitutes acceptance of the modified Terms. If you do not agree to revised Terms, you must cease using Lucky Pays casino online and close your account.

It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this page indicates when Terms were most recently revised.

15. General Provisions

15.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under UK law, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions shall continue in full force and effect.

15.2 Entire Agreement

These Terms and Conditions, together with the Privacy Policy and any game-specific rules, constitute the entire agreement between you and Lucky Pays regarding use of our services, superseding all prior agreements and understandings.

15.3 Assignment

You may not assign or transfer your rights or obligations under these Terms without Lucky Pays' prior written consent. Lucky Pays may assign or transfer its rights and obligations to any affiliated entity or successor company without restriction.

15.4 Waiver

Failure by Lucky Pays to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it in the future. All waivers must be in writing and signed by an authorized representative of Lucky Pays.

15.5 Force Majeure

Lucky Pays shall not be liable for failure to perform obligations under these Terms due to circumstances beyond our reasonable control, including acts of God, war, terrorism, civil unrest, government actions, internet failures, or natural disasters.

16. Contact Information

For questions, concerns, or assistance regarding these Terms and Conditions, please contact Lucky Pays Casino through the following channels:

• Customer Support: Available 24/7 via live chat on the Lucky Pays casino login page
• Email: support@luckypayss.com (responses within 24 hours)

Lucky Pays is licensed and regulated by the UK Gambling Commission (License Number: XXXXX-XXX-XXXXXX). All gaming activities are conducted in accordance with UK gambling laws and regulations.

Acknowledgment: By creating an account and using Lucky Pays casino online services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree to these Terms, you must not access or use Lucky Pays services.

Lucky Pays Casino is committed to providing a safe, fair, and responsible gaming environment for all UK players. Thank you for choosing Lucky Pays as your trusted online casino partner.